Welcome to CiBuyZ Marketplace.

We are thrilled you have chosen to join our wonderful new marketplace and want to let you know, “your success is our success.” We have spent many years understanding what helps your business grow.

We are believe somewhat different to other marketplaces because we want to remove lots of red tape to help your business shine. 

We have put together a set of tools to help you drive sales. We believe in good honest customer feedback from local customers that will help you win your sales. 

Below we have compiled a detailed tutorial so you know how to use the tools on our website. Understanding how to use these tools, will help you be successful with your selling activities. So without any more delay let’s start learning.

The easiest way is to visit the store and find a listing template. When you visit a listing you will see a button that says “sell this listing.” If you click on this it will import the listing into your dashboard where you can quickly customise it to your desire.  The guide below will help you when it comes to adding listings

Your dashboard is your central area for managing your CiBuyZ store. Here you can monitor your sales, your best products and even create coupons to attract your customers to your store. This area is vital to monitoring the success of your business and will help you make informative decisions.

If this is the first time you are reading this then its very important you set up your store ready for selling. Please visit STORE SETTINGS and fill out all of the information. Its very important that you include your  store location so local customers can search our database for your store. Please ensure you set up your shipping costs for your store and clearly list your complaints and returns policies. 

How Services Works

Vendors can create a service just like a normal product listing.  Services simply adds a new Service tab on the add product product page which once selected allows a vendor to add a service.

Adding Multiple Questions

With Services, a vendor can add estimated delivery days and questions that will be required to process the service. Vendors can add multiple questions with varying criteria and an order will only start after all the questions have been answered by the customer.

Email Triggers For Orders

Services also enables email triggers for the vendor. So as soon as a service is purchased, a vendor will receive an email for the respective purchase as well as for each conversation trigger afterward.

Easy Order Management

Services also allows a vendor to easily manage all orders via a services management feature. A Services tab is listed under My-account for the vendor to easily manage all sold services.

A Dedication Conversation Channel

Both the vendor and customer can communicate with each other to resolve queries regarding the services sold. A vendor can simply ask what he wants from his respective client in real-time using this conversation box.

Final Delivery

Services also allows the vendor to give final delivery of service by providing them with a final delivery checkbox. Once checked, the delivery will be final and will go to the customer for approval. The vendor can also attach a file that is required to be downloaded by the customer if needed.

Adding Reviews and Ratings

Getting feedback from customers is very important for any seller online. Services allows the vendor to receive ratings from customers after the final delivery. This rating will be synced and displayed on the service listing in the store.

 

To add standard products the process is simple. Visit Your Products and click on the add products button.  Upload your product image/s and fill out all of the required information about your product.  Make sure your as detailed as possible with your product descriptions to prevent any disputes from buyers. Once you have submitted your product it will go into draft mode to be reviewed by our team. We will review the product  against our selling guidelines,  if all is well your product will become live to public. This option is best used for selling physical products that require shipping.

From the menu click on Add new booking product, a form similar to the new product form will appear with a different looking section below the basics. We will break each section down for your easy understanding. This might get a little complicated so pay attention. Booking is a very much customizable product with a high level of relations.

What is Booking Duration?

This field allows you to define a duration of your product. The duration of each product your customers will be buying. Suppose you own a hotel and don’t want to rent your best room unless someone wants it for three days. So you put three days as your block duration. But when you are creating bookings for your regular rooms, you are putting one day.

What’s Calendar display mode?

The calendar on the product page displays availability on a calendar. So this field simply on/off for the calendar be already expanded or appear as a clickable button.

What is Require a buffer period of?

The you need some time to refresh your asset / product after completion of each order / service.

If you have multiple booking blocks allocated in a single day, probably you will need some time in between to do some maintenance. This is what buffer time is. Say, if you want to clean up your Luxury Suite and change the towels before you hand it over to the next customer, you may set a buffer time of 30 hours. Leave it on 0 for no delay.

The unit for buffer period changes automatically with your block unit duration.

What if I set All dates are – to “not available by default”?

Your customized settings for availability ranges will become active.

Set availability range

Each field is tagged with a (?) hint text which explains each field.

Fix the range for your booking availability according to days months hours or minutes and many other ways. You can add and reorganize priority by dragging too

This section is pretty much straight forward. There is always a base cost of the product, block costs are based on order volume and display cost is something which you can display initially as the lowest limit perhaps. If you leave it empty, the cost will become adaptive as the customer modifies his order. So, you can also use the display cost as a minimum cost per order in that sense.

What is Has Resources?

If you want to add additional resources to your product. For example, on my luxury suite, I have added a resource if they want to use a home theater system for viewing movies to be set up.

These resources can be set to automatically assigned or customer selected. As you see, you can charge for your resources as both initiation costs and for the length they use it.

1. Enter the resource cost.

2. Select the resource from the drop down menu.

Resources can also have their ranges depending on various attributes. You can set them from a different menu.

Creating a resource

Go to your Dashboard → Bookings → Click on Manage Resources

Now, click on Add New Resource to create a new resource. Click on Edit / Remove for changing a resource properties.

Create Bookings Manually

Vendors can create bookings manually from the front end for your customers.

Click on the Add New Booking button from the Booking option from the vendor dashboard.

You can search for a new customer by typing their name or leave it as guest. Select the bookable product from the dropdown box (For vendors they will find their bookable product in the dropdown menu, admin will see all bookable products).

Now you will get 3 types of booking. You can create,

New: Create a new order, which you must process and complete before it is active.

Addition: Add the order to an existing booking, and enter that ID.

No order: Create booking only.

 
 
To add auctions the process is almost identical to the standard product submission however we are going to add a time limit so buyers can compete for the product or service. To get started you must click the AUCTIONS  tab . As a seller you have two options when it comes to running auctions. 
1. Normal auctions – these are where buyers compete and the product price increases with each bid, allowing you to earn as much as you can from that auction.
2. Reverse auctions – these are great if your looking for people or businesses to provide the lowest price. for example you maybe looking for someone to complete a cleaning job on a driveway. Companies can bid on the project, this will help you get the cheapest price possible for your required project. 
3. Proxy option for auctions is enabling automatic bidding.This also works with reverse auctions to drive down the price.
4. Sealed Auctions – These type of auctions are where bidders make secret bids and are not displayed to other users.  After the sealed auction closes it will then choose the highest or lowest bids depending on the auction type. The bids will then be displayed on the listing page once the auction has finished. 
5. Bid Increment. This option is to set you minimum bid increase or decrease.  If you have a proxy bid running then the auto bid will increase as soon as the the next bidder places a bid.   

Free Competition Listings

Competitions are a unique type of tool for our vendors. There’s no secret that running competitions for your business increases your online presence.  With our competition function you can offer free or even paid competitions to your loyal followers and boost your companies  profile. . However running competitions must be legitimate and must not breach the UK gambling act. Our competition function is a legitimate way to run a raffle so its important to follow our rules or your paid competition will not be allowed. When running free competitions there are no limits but as soon as you start taking payments then the law changes.

Lets take a look at how the function works

In your Vendor Dashboard click on the Competitions Tab  Once you have created a new competition listing you need to fill out some basic details. If you are running a free competition then list the price as £0.00. The price is the cost per entry to the competition. Once the price is set you need to define the amount of entries allowed into the competition. 

Min Tickets – This is the minimum amount of tickets that must be sold in order for the computer to pick a winner.

Max Tickets – This is the limit on how many tickets can be sold

Max Tickets Per User – This is the amount of times a player can enter the competition. If there is no limits then leave the field blank

Number Of Winners – This is the amount of winners the computer will select when competition finishes.

Competition Start Date – This is self explanatory. Set the date and time you want to start your competition. Once this has been set the listing will be  displayed to the customer and will show a countdown timer as to when it will start.  

Competition End Date – Set this for when you want the competition to finish. Once finished the computer will randomly choose a winner to whom has entered the competition.

Paid Competitions

The instructions above are to list your free competitions. If you want to take sell entry’s into the competitions then we must exercise Knowledge Skill or Judgement.  We do this by forcing the participant to answer a question. (tick the force user to answer a question checkbox)

The next steps are simple, add a question and the answers. Make sure you tick a true checkbox so the computer knows which answer is correct. 

That’s it your competition is ready to list. Our team will review your listing. We advise you always give at least 7 days for us to review the competition listing so make sure your start date is 7 days in advance. 

 

vendors can create subscription products for their customers. Therefore, now they can sell courses, services, SaaS products.

Using Simple Subscriptions

To set your subscription to simple, select the Simple Subscription product type from the drop-down box.

Now, you will get all the options to set up your subscription.

Subscription Price: Subscriptions give you a lot of flexibility in scheduling renewals for your subscription products.

You can charge renewal payments using a billing period of daily, weekly, monthly and yearly.

If you want to charge a fortnightly payment? Set the price to every 2nd week.Want to bill quarterly? Set the price to every 3rd month.

Subscription Expiry Date: You can set the expiry date of the subscription plan.

However, subscriptions products with Never expire set in the field can renew indefinitely as long as renewal payments are successful.

For example, consider a one-year newspaper subscription, billed monthly, with a fee of $4/month. Also, the length of the subscription would be 10 months and the billing period would be one month. In the subscription product details, this would be:

Subscription price: £4 every month
Expire after: 10 months

Sign up Fee: This sign-up fee is in addition to any recurring amount that you have set for the subscription product. For example, if you create a subscription product for £70 per month with a £100 sign-up fee, the subscription’s initial total during checkout will be £170.

However, when a subscription has a sign-up fee and a free trial, only the sign-up fee is charged at the beginning of the subscription period. If there is no free trial period set on the subscription product with a sign-up fee, the price charged,

sign-up fee + recurring first month’s total.

Free Trial: This period is added to any length you set for the subscription. For example, if you create a subscription of £5 per month for 6 months with a 1-month free trial period, the subscription will expire after 7 months.

Using  coupons can be a great way to attract new customers for any particular occasion on your online shop. Suppose, you want to give our customers an offer or discount, our coupon feature will easily help you  create coupons within your online shop.

Essential fields at a glance:

  • Coupon Title: Add the name you want to give your coupon.
  • Description: In this field, you can add what the coupon is about.
  • Discount Type: This drop-down lets vendors select between a percentage and a fixed amount for your discount.
  • Amount: Add the discount amount (percentage/fixed) here.
  • Email Restrictions: Choose to limit the coupon to certain emails if you like. If you insert an email then only customers with that email would be able to use the coupon.
  • Usage Limit: Add the number here if you want to restrict coupon usage to a certain amount.
  • Expire Date: If you would like for the coupon to remain usable only up to a certain time, select the expiry date from here.
  • Exclude Sale Items: Vendors can select this checkbox if they want to opt-out sale items from the coupon offer.
  • Minimum Amount: Select the minimum amount an order should be for a customer to apply for the coupon.
  • Product: Vendors can select one, multiple, or all products they are selling at their respective stores.
  • Apply for New Products: if you check this box then when a customer applies this coupon for a new product then the customer will get discount accoding to that coupon.
  • Exclude products: Vendors can also exclude the coupon from applying to a particular product or multiple products.
  • Show on store: Select this checkbox to display the coupon code on your storefront.

Product (Fixed Amount) Discount

Fixed Amount Discount coupon means when a customer uses the coupon s/he will get a fixed amount discount mentioned on the coupon. Whatever the total order amount is s/he will get the same amount discount.

To use this option, select Product Discount from Discount Type drop-down.

This will also show when you view all your coupons from the Vendor Dashboard as Fixed Amount under Coupon Type.

Product Percentage (%) Discount

Product Percentage Discount means when a customer uses the coupon in his/her order then s/he will get a discount depends on his order total amount. He/she will get a discount of the percentage mentioned on the coupon of their total order.

To use this option, select Product % Discount from Discount Type drop-down.

Fixed Cart (%) Discount

In the fixed cart discount, customers will get a fixed total discount for the entire cart. Let’s say if anyone purchases products and the cart contains two (2) t-shirts at $30 each = $60, a coupon for $10 off gives a discount of $10 for the entire amount.

NoteThis will work if the single seller mode is enabled.

So let’s see how to add fixed cart discount on an online shop:-

Select the Fixed Cart Discount from the drop-down menu.

This will also show when you view all your coupons together from the Vendor Dashboard as Percent under Coupon Type.

As a vendor you can add paid or free options to your product using several options like radio buttons, checkbox, drop-down fields, custom text inputs, etc. By having this flexibility you can make custom products to suit your business/customers needs.

To create your custom global add-ons simply visit the add-ons section in vendor dashboard.

Global addons effect all categories or listings in your store.

You can also create add-ons for individual listings at product or service level.

This is a breakdown of CiBuyZ Shipping rules.

Shipping zones are geographic regions where a certain set of shipping methods are offered. This will match a customer to a single zone using their shipping address. Then it will present the shipping methods offered within that zone to the customer.

Vendors need to navigate to Store→Vendor Dashboard→Settings→Shipping.

From here, a vendor can add shipping methods by clicking on Edit or Add Shipping Method.

A new page will open.

From here vendors can choose to limit zone location for customers and also add new shipping methods.

To add shipping methods, vendors need to click on Add Shipping Method and select one from the drop-down.

In this way, vendors can add unlimited shipping methods. By hovering over the shipping method, vendors can edit and delete also the toggle button can be used to enable/disable a shipping method.

Vendors can also limit zone location using postcodes that apply to customers purchasing from that zone.

Vendors have the ability to add the shipping policy and processing time. A vendor now can set his own shipping policy and shipping processing time for the customers. Just simply click on the policy settings tab on the top right corner marked shown in the image below to manage the shipping policy settings.

Flat Rates

Each Shipping Zone can have different(and multiple) Flat Rates if you wish.

1. To make changes to a shipping method, vendor needs to click Edit.

2. Vendor can change the Title if he wants to or keep it as default. This title displays to customers in checkout.

3. Next we have to add the Cost (this is applied to the entire cart).

4. Select its Tax Status (define whether or not tax is applied to the shipping amount).

5. You can also type a Description for this method if you prefer.

5. Click on Save Settings.

Shipping Classes – Vendor Settings

Shipping classes won’t apply unless the vendor specifies from Edit Product.

The Admin needs to first create the shipping class (as shown above) before the vendor can access them from his dashboard.

The vendor can specify shipping class costs for all the shipping classes that admins have created. Vendors will be able to access these classes for the Flat Rate method only.

The vendor can specify his own conditional rates for the shipping classes.

Then select the cost when no shipping class will apply.

You can also select the Calculation Type:

  • Per Class: Shipping rates will apply accordingly class-wise.
  • Per Order: Shipping rates will apply on the total order cost, and the most expensive shipping class rate will apply.

Configuring Product-wise shipping class

  1. Navigate to Store→Vendor Dashboard→Products.
  2. Select the product you want to add shipping class to by hovering on the product name and click on Edit.
  3. Scroll down to the section that reads Shipping and Tax.
  4.  First enable the checkbox “This Product Requires Shipping”.
  5.  Next, input the details as required for weight, length, width and height.
  6.  Now select the shipping class you want to apply to this product from the drop-down.
  7.  Select Tax Status and Tax Class.
  8. Click on Save Product.

Note: Each product can have one shipping class.

Local Pickup

In Local Pickup, customers can pick up the order themselves from a designated location.

1. To make changes, hover over the shipping method and click on Edit.

2. Enter a Title that displays to customers in checkout – some shops change the title to Local Delivery, for example.

3. Enter Cost – Cost for the option, is applied to entire cart.

4. Select Tax Status. Then click on Save Changes.

Free Shipping

Free shipping is a great way to encourage customers to spend more. For example, offer free shipping on orders over $100.

1.Enter a Title that displays to customers in checkout.

2. Enter a Minimum Order Amount (if applicable).

3. Click on Save changes.

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